1. Introduction
ARCHAI WORLD (“we”, “us”, “our”) is committed to protecting your personal information and your right to privacy. This Privacy Policy describes how we collect, use, store, and disclose information when you use our platform, website, academy, and related services (collectively, the “Services”).
By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.
2. Information We Collect
We may collect the following categories of personal information:
- Account information: name, email address, password (hashed), and professional profile.
- Usage data: pages visited, features used, time spent, and interactions within the platform.
- Learning data: course progress, assessment scores, and completion records.
- Communications: messages sent to us, including support requests and feedback.
- Payment information: handled by our payment processors; we do not store card details.
- Device and technical data: IP address, browser type, operating system, and referral source.
3. How We Use Your Information
We use the information we collect to:
- Provide, operate, and improve the Services.
- Personalise your learning experience and AI mentor interactions.
- Process transactions and send related notices.
- Send operational communications, including account and security notices.
- Respond to support requests and feedback.
- Comply with legal obligations and enforce our terms.
- Conduct analytics and research to improve our platform.
4. Data Sharing and Disclosure
We do not sell your personal information. We may share your information with trusted third-party service providers who assist us in operating the platform (such as cloud infrastructure, payment processors, and analytics providers), subject to confidentiality obligations. We may also disclose information where required by law or to protect the rights and safety of ARCHAI WORLD and its users.
5. Data Retention
We retain personal information for as long as necessary to provide the Services and as required by applicable law. You may request deletion of your account and associated data by contacting us. Certain data may be retained in anonymised form for analytics purposes.
6. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate or incomplete data.
- Request deletion of your personal information.
- Object to or restrict certain processing activities.
- Data portability — receive your data in a structured, machine-readable format.
- Withdraw consent where processing is based on consent.
To exercise these rights, contact us at the details below.
7. Security
We implement industry-standard technical and organisational measures to protect your information against unauthorised access, loss, or misuse. No method of transmission or storage is 100% secure; we cannot guarantee absolute security but we are committed to maintaining best-practice protections.
8. Cookies
We use cookies and similar tracking technologies to operate the platform, maintain your session, and analyse usage. You can control cookie settings through your browser preferences. Disabling certain cookies may affect the functionality of the Services.
9. Contact
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us through coachleonardo.website.